Fahri Gizden Sok. Yavuz Apt. No: 1A Surmeli Hoteli MeydanI
The Bosphorus Brewing Company
1500 ft
Esentepe Mah. Yildiz Posta Cd. No: I/IA Gayrettepe
Reviews and Ratings
Reviews from guests about their experience.
60%
loved their spa retreat and can’t wait to return.
6.0/10
Guest rating
Rooms
6.2
Location
8.0
Service
7.0
Dining
6.4
Guest reviews
6.0/10
based on 5 reviews
3.5/5
based on 1484 reviews
7.7
7.7/10 based on 1434 reviews
#210 of 2,404 hotels in Istanbul based on Tripadvisor
Roderick
United Kingdom,
January
2025
6.6/10
I had a fantastic stay at Dedeman Istanbul. The renovation made the hotel feel fresh while maintaining its friendly atmosphere. The staff, especially Kadir, Erman, Engin, and Cansy, were incredibly welcoming, contributing to my overall enjoyment. However, I did experience a lengthy wait for the elevator during peak times, which could be frustrating for those in a hurry.
Rooms
9.0
The room on the 10th floor was lovely and clean. I appreciated the hygiene measures like taped doors. However, the lack of adequate face towels was a bit inconvenient.
Service
8.0
The staff was friendly and responsive. Room service delivered hot meals promptly, although I found the payment process a bit odd as they required immediate payment upon delivery.
Location
9.0
The location was excellent, just a 20-30 minute ride from the airport. It was also close to various attractions and restaurants in the area, making it easy to explore.
Dining
8.0
Breakfast offered a good variety. I enjoyed the food quality, but I did feel the dining staff could be more attentive during the rush.
Facilities
7.0
The hotel had great facilities including a spa and gym. However, the restaurant options felt limited, primarily focusing on breakfast and a cafe setup.
Molly
United Kingdom,
December
2024
6.6/10
My stay at Dedeman Istanbul was mixed. While the location was convenient and the staff, especially Selma, were quite helpful, the cleanliness of the hotel and the average quality of the room left much to be desired. I faced noisy disruptions during my stay, and the overall experience didn’t align with the expectations typically associated with a five-star hotel.
Rooms
5.0
The room I stayed in was not very clean, with uneven pillows that affected my comfort during the night.
Service
8.0
The staff were friendly and attentive, with quick responses to requests, especially from Selma, who was truly accommodating.
Location
9.0
Being in a central location, it was easy to access the metro and nearby cafes, enhancing my exploration of Istanbul.
Dining
6.0
While breakfast offered a decent variety, it fell short of what I expected from a five-star hotel.
Facilities
7.0
The amenities were acceptable, but the overall cleanliness left me wanting more; the spa services were a highlight.
Elliot
United Kingdom,
November
2024
6.0/10
I had a mixed experience at Dedeman Istanbul. The staff seemed genuinely friendly and accommodating, especially Ms. Cansu, who went above and beyond to make my stay enjoyable. However, the issues with the slow elevators and the cleanliness of my room were significant drawbacks that impacted my overall satisfaction.
Rooms
5.0
My room on the 15th floor had a decent view but fell short of clean and modern hotel standards. The air conditioning struggled after the first hour, and the carpet looked filthy, which was disappointing.
Service
6.0
The staff was attentive and welcoming, with good response times to requests. However, the overall service could have been better, especially considering several language barriers and the occasional confusion with my breakfast reservation.
Location
7.0
Dedeman's location was convenient, near the Gayrettepe Metro and not far from popular attractions. This made getting around Istanbul easy, but the busyness of the surrounding area sometimes led to noise issues.
Dining
5.0
I enjoyed the breakfast variety, which had plenty of choices. However, I was surprised to find out that I needed to pay extra for breakfast after initially booking a package that included it.
Facilities
7.0
The hotel had decent amenities, like a swimming pool and spa, but I didn't fully utilize them. The gym looked nice, and it was reassuring to see safety measures in place, adding to my comfort during the stay.
Dominic
United Kingdom,
November
2024
5.8/10
My stay at Dedeman Istanbul had its ups and downs. While I appreciated the central location and friendly staff like Ms. Cansu, I was disappointed with the cleanliness and overall condition of the rooms. The breakfast variety was decent but not really good, which left me wanting more. Unfortunately, my experience didn't align with the expectations set by the hotel's five-star rating. 😕
Rooms
5.0
The room I stayed in was in need of a serious makeover, with old furnishings and a sticky floor that was not properly cleaned even after I complained. Although the linen was clean, the overall decor felt tired and did not look like the images on the website.
Service
5.0
I encountered several issues with the staff, including a night time receptionist who was rude when I approached for assistance. Although some staff members were helpful, the inconsistent service left much to be desired.
Location
7.0
The hotel is conveniently located near shopping and restaurants, making it easy to explore the area. However, it felt a bit far from the main transportation options, which complicated my travel plans.
Dining
6.0
The breakfast was satisfactory but lacked the quality I hoped for in a five-star setting. I noticed that it was crowded and service was slow, which detracted from the experience. I would have liked a wider selection of fresh options.
Facilities
6.0
Facilities were a mixed bag; I enjoyed access to the spa and sauna, but issues with the elevators and some services like housekeeping affected my overall comfort during the stay.
Joshua
United Kingdom,
November
2024
5.8/10
I found Dedeman Istanbul to be quite a pleasant hotel overall, offering good value for money. The breakfast was excellent, showcasing a diverse selection of dishes, although some aspects of cleanliness could use improvement. My room was spacious and comfortable, but the inconsistent working of the elevators was a hassle at times.
Rooms
7.0
My room was fairly spacious and comfy, but it did have a lingering damp smell, which made it less enjoyable, especially since I was looking for a clean and fresh environment.
Service
8.0
The staff were friendly and helpful, responding quickly to my requests, which made my stay more comfortable despite some minor issues I experienced.
Location
8.0
The location is convenient, close to the metro and not far from tourist attractions, which was great for exploring the area.
Dining
7.0
Breakfast was amazing with a significant variety, though the overall dining experience could improve to match the five-star expectations.
Facilities
6.0
The amenities, including access to spa services, were a highlight, yet the cleaning in common areas was not consistent, affecting my comfort level.